Privacy Policy, Terms, & Return Policy

Privacy Policy

This Privacy Policy is a part of our Terms of Use. By using this Website or our online store, you agree to be bound by and comply with this Privacy Policy and our Terms of Use.

Age Restrictions on Access and Purchases

You must be at least 21 years old to access this site. If you are under 21 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

If we learn we have collected or received personal information from a child under the age of 21 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 21, please contact us at: info@culturecannatn.com.

What Information Do We Gather and What Do We Do With It?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and order history. We also use cookies, web beacons, or other tools that collect information to make it easier to use our store and our site.

When you visit our site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type and language, and the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with, metadata, and other details about these elements, change states, and other user actions.

Email Marketing: By providing us with your email address, you are giving us permission to send you emails about our store, new products, and other updates. You have the opportunity to unsubscribe from these emails at any time by clicking the “Unsubscribe” button included at the bottom of each email.

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current site and products and to develop new products. We use personal information collected through our site as described below and described elsewhere in this Policy to:

  • Facilitate the creation of and securing of your Account on our network;
  • Identify you as a user in our system;
  • Improve our products, site, and how we operate our business;
  • Understand and enhance user experience of our site and products;
  • Provide and deliver the products and services you request;
  • Respond to your comments or questions and for our Support team to provide service;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, upcoming events, and news about products and services offered by Culture Canna and our selected partners, and for other marketing purposes of Culture Canna;
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service; and
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding the use of your personal information. To learn more about your California privacy rights, visit this page.

Consent

How do you get my consent?

By executing a transaction, and any time you provide us with personal information for the purpose of completing a transaction, placing an order, arranging for a delivery, or return of a purchase you consent to us collecting and using your information as described herein. Your credit card information is handled in a unique and specific way, as discussed in Section 5 below.

How do I withdraw my consent?

You may withdraw your consent for us to use your personal information and from receiving email communications by clicking the “Unsubscribe” button included at the bottom of each email or contacting us at: info@culturecannatn.com.

Disclosure

We do not share your personal information with third parties without your consent other than with the following:

  • Third Party Service Providers: We sometimes provide customer information to third-party partners who work on our behalf, provided that such third parties provide at least the same level of privacy protection as required by this Privacy Policy and use it only for the purposes for which we disclose it to them;
  • Lawful Requests: We provide customer information when required by law or to respond to lawful requests by law enforcement and other government agencies. We agree to notify you at the address you have given us if we have received a lawful request for your information;
  • Protection of Rights and Property: To protect the rights and property of Culture Canna, our agents, customers, and as necessary to enforce our agreements, policies, and terms included in this Privacy Policy or our Terms of Use, including for billing and collection purposes;
  • Emergency: In an emergency, including to protect the personal safety of any person; and
  • Corporate Restructuring: For the purposes of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets including but not limited to merger, acquisition, refinancing through outside investment, divestiture, or dissolution. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, including its business and assets, that company will also acquire and possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Policy.
Payment Processing

Our store is built on an e-commerce software platform called Magento that allows us to sell our products and services to you.

Payment: If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for use beyond the transaction for which it was supplied.

All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

Third-Party Services

Our Policy does not cover any third-party services. To learn about those third parties’ privacy practices, please read their privacy policies.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Security

To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your personal information is protected by your password – never share this password with anyone. Culture Canna will never contact you to ask you for your password.

If you provide us with your credit card information, the information is transmitted to our server using secure socket layer technology (SSL) which employs the AES-256 encryption standard.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.

Age of Consent

Our website is not intended for children under 21 years of age. No one under the age of 21 may provide information to or on the website. We do not knowingly collect personal information from children under 21. If you are under 21, do not use or provide any information on this website, through any of its features, register on the website, make purchases on the website, or provide any information about yourself to us, including your name, address, telephone number, or email address.

By using this site, you represent that you are at least 21 years of age, or that you are the  age of majority in your state or province of residence and you consent to any of your minor dependents using this site.

United States Law Applies

This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations, and treaties in the country where you reside, or where the products are destined.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. It is our policy to post any changes we make to our Privacy Policy on this page (with a notice that the Privacy Policy has been updated on the website’s homepage). If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and through a notice on our website’s home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes. Changes and clarifications will take effect immediately upon their posting on the website.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you (other than that information automatically generated by your use of our site), register a complaint,

Terms of Sale

All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price advertised on this Website at the time the order is placed, subject to the Terms of Use and this Terms of Sale and Refund Policy along with any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept Mastercard, Visa, American Express, and Discover credit cards for all purchases. By purchasing with a credit card, you represent and warrant that:

  • The credit card information you supply to us is true, correct, and complete.
  • You are duly authorized to use such credit card for the purchase.
  • Charges incurred by you will be honored by your credit card company.
  • You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.

By agreeing to the Terms of Use you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. While our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements, they are not themselves dietary supplements. Our products have not been evaluated by the FDA, and we make no claims as to any capacity for our products to diagnose, treat, mitigate, cure or prevent any disease. By purchasing our products, you acknowledge that you do so based upon your own opinions as to any benefits these products may provide. All products carry a thirty (30) day customer satisfaction guarantee.

Refund Policy

Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of delivery with valid proof of purchase and provided such products are returned in their original condition. Please contact us at: (615) 651-8198 or email our Customer Service Department at info@culturecannatn.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 10% restocking fee.

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Shipping Restrictions by Product

Culture Canna dispensary only ships products where legal.

Topicals/Edibles (0.3% ∆9 or Less)

  • Delta-8 > 0.3%
  • HHC
  • THCa
  • Edibles/Topicals (0.3% ∆9 or Less)

culturecannatn.com does not ship Edibles/Topicals to: Alaska, Idaho, Hawaii.

culturecannatn.com Edibles/Tinctures Shipping Restrictions

DELTA-8 > 0.3%
culturecannatn.com does not ship Delta-8 to: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (DC), Idaho, Hawaii, Nevada, Oregon, Massachusetts, Michigan, Minnesota, Montana, New York, North Dakota, Rhode Island, Utah, Vermont, Virginia.

culturecannatn.com Delta-8 Shipping Restrictions

HHC

culturecannatn.com does not ship HHC products to: Arizona, Colorado, Delaware, District of Columbia (DC), Idaho, Minnesota, North Dakota, New York, Oregon, Utah, Vermont, Virginia, Washington.

culturecannatn.com HHC Shipping Restrictions

THCa

culturecannatn.com does not ship THCa products to: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia (DC), Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Mexico, New York, New Jersey, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, Wisconsin.

culturecannatn.com THCa Shipping Restrictions

Kratom Products

Free shipping is available on bulk orders, where allowed. We ship only where legal.

Due to state regulations, we cannot ship kratom products to:

Alabama; Arkansas; Indiana; Rhode Island; Vermont; Wisconsin; Sarasota County, FL; Union County, MS; Denver, CO; and San Diego, CA.

Amanita Mushrooms

Due to state regulations, we cannot ship microdosing mushroom products to:

Louisiana.

Shipments; Delivery; Title and Risk of Loss

We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Damage Due to Freight or Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within forty-eight (48) hours after delivery.

Please contact our Customer Service Department, Monday-Friday, 7am-4pm EST, at (615) 651-8198, or email info@culturecannatn.com. Please provide detailed information for any product damaged during shipping, including pictures. Please include your order number and a full description of the damages to the product.

*NOTE: Orders more than $300 require a signature at the time of delivery. No refunds for shipping charges on returned orders, for lack of signature.

Returns, Refunds, and Exchanges

Store Purchases:

  • Product with receipt must be returned to the store within 30 days of sale.
  • Items being exchanged must be unopened and not damaged.

Website Purchases:

These are eligible for replacement or refund within 30 days from the date of purchase as stated below. Please email info@culturecannatn.com to discuss the return.

  • Any item returned without prior approval will not be eligible for a refund.
  • Used or opened items are not eligible for a refund or return.
  • Items being exchanged must be unopened and not damaged.
  • All returns must use appropriate tracking.
  • Culture Canna is not responsible for returns lost in transit, unable to be traced.
  • Items shipped without secure wrapping, damaged in transit, are not eligible for refunds.
  • Shipping costs on returns and exchanges are the responsibility of the customer.
  • Shipping costs are not refunded.
  • Refunds will be issued in the form of a check or reversal of the original payment when possible. Credit Card refunds will be for the purchase price of the item less any interchange and/or processing fees associated with the original purchase transaction.